Direct Contracts

If a Vendor, who maintains a direct contract with CHCA, or a Vendor, who has attempted to obtain a direct contract with CHCA, believes in good faith that they have a grievance in connection with the CHCA contracting process, then the Vendor should send a letter that states the facts and concerns related to Vendor's grievance with sufficient specificity to enable CHCA to respond promptly. Vendor shall address its written grievance to:

Vice President (for applicable Line of Business, e.g. Pharmacy, Purchasing Services, etc.)
Child Health Corporation of America
6803 West 64th Street, Suite 208
Shawnee Mission, KS 66202

and copy to CHCA:

Compliance Officer
Child Health Corporation of America
6803 West 64th Street, Suite 208
Shawnee Mission, KS 66202

CHCA shall respond in writing to the grievance in a timely manner, but no later than thirty (30) days after CHCA's receipt of the grievance letter. If Vendor is not satisfied with initial Vice President's response, then Vendor may escalate the grievance by sending a letter to:

Senior Vice President, Shareholder Services
Child Health Corporation of America
6803 West 64th Street, Suite 208
Shawnee Mission, KS 66202

The escalation letter will state with a reasonable level of specificity why the Vendor believes CHCA's initial response did not adequately address the grievance. CHCA's response to the escalation request will be final.

Contracts with Premier

If a Vendor, who maintains a contract with Premier, and who provides goods or services to CHCA Owner Hospitals, believes in good faith that they have a grievance in connection with Premier's contracting process, then Vendor should first contact the contract manager at Premier for the applicable product area to discuss and informally resolve Vendor's concerns. If Vendor does not know the name of the applicable contract manager, Vendor may refer to the RFP Calendar located on http://www.premierinc.com. If Vendor is not satisfied that their grievance has been addressed by the contract manager at Premier, then Vendor may file a formal written grievance with Premier. Vendor may send a letter that states the facts and concerns related to Vendor's grievance with sufficient specificity to enable Premier to respond promptly. Vendor shall address its written grievance to:

Vice President, (for applicable Line of Business, e.g. Pharmacy, Nursing, etc)
Group Purchasing Services
Premier Purchasing Partners, L.P.
700 Commerce Drive, Suite 100
Oak Brook, IL 60523

and copy to CHCA:

Compliance Officer
Child Health Corporation of America
6803 West 64th Street, Suite 208
Shawnee Mission, KS 66202

A copy of the complete Vendor Grievance Policy and Procedure will be posted on the Premier Web site at http://www.premierinc.com.